{"xsrfToken":"eb860d9dd7413cf522416af5efc80f9feaa79a7e_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b1fe3ef2-7f3f-4ae2-9a87-71973fa75815/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZDFjYzM5Mi00ZjE4LTQ1NTMtYmEwMi04MTFkYjY0ZjIzOGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIxZmUzZWYyLTdmM2YtNGFlMi05YTg3LTcxOTczZmE3NTgxNSI6WyJyZWFkIl19LCJleHAiOjE3Mjg3NzEyNjAsIm5iZiI6MTcyODc3MDY2MH0.ZAOAZRrFmCpB1FboBJyMzVOIpFA6r4Xrlcn1GnWuav0&client=1d1cc392-4f18-4553-ba02-811db64f238c&mode=fit","logoId":"b1fe3ef2-7f3f-4ae2-9a87-71973fa75815","isLogoAvailable":true,"helpCenterTitle":"Welcome to the RMS Support Center","sharedPortalName":"RMS Support Center","userInitialAnnouncementHeader":"Notices: Click the down arrow on right to view all notices -->","userInitialAnnouncementMessageWiki":"<p><b>Remember: Please do not upload any PII or CUI when entering tickets</b></p>\n<p>RMS Support Center Call number: 442-333-1011</p>\n<p><b>RMS to PCF communication has been restored</b> <br> Documents that were previously pending are now starting to move to PCF. Please note, that due to the volume of documents, documents may take longer than normal before they show up in PCF.</p>\n<p><b>Outages:</b></p>\n<p><b>RMS Support Center hours:</b> <br> 6am to 10pm Eastern time Monday through Friday<br> <em>Weekend support</em><br> Midnight to 8am Eastern time, Saturday and Sunday</p>\n<p><b>Patch 498 Released on Aug 30th</b><br> Release notes can be found on our website's <a href=\"https://rms.usace.army.mil/rms_release_notes.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Release Notes</a> page.</p>\n<p><b>Patch 495 Released on Aug 22nd</b><br> Release notes can be found on our website's <a href=\"https://rms.usace.army.mil/rms_release_notes.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Release Notes</a> page.</p>\n<p><b>Reminder for Password Users:</b><br> <em>If you changed your password in the last 24 hours, you will not be able to change it again until 24 hours have elapsed.</em><br> Training video on <a href=\"https://www.youtube.com/watch?v=AGPTMhZiSGw\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Password Requirements</a></p>\n<p><b>Upcoming Trainings:</b></p>\n<p><b>Scheduled Maintenance dates:</b><br> Every Weekend</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the RMS Support Center","sharedPortalName":"RMS Support Center","announcementHeader":"Notices: Click the down arrow on right to view all notices -->","announcementMessage":"*Remember: Please do not upload any PII or CUI when entering tickets*\n\nRMS Support Center Call number: 442-333-1011\n\n*RMS to PCF communication has been restored* \nDocuments that were previously pending are now starting to move to PCF. Please note, that due to the volume of documents, documents may take longer than normal before they show up in PCF. \n\n*Outages:*\n\n*RMS Support Center hours:* \n6am to 10pm Eastern time Monday through Friday\n_Weekend support_\nMidnight to 8am Eastern time, Saturday and Sunday\n\n*Patch 498 Released on Aug 30th*\nRelease notes can be found on our website's [Release Notes|https://rms.usace.army.mil/rms_release_notes.html] page.\n\n*Patch 495 Released on Aug 22nd*\nRelease notes can be found on our website's [Release Notes|https://rms.usace.army.mil/rms_release_notes.html] page.\n\n*Reminder for Password Users:*\n_If you changed your password in the last 24 hours, you will not be able to change it again until 24 hours have elapsed._\nTraining video on [Password Requirements|https://www.youtube.com/watch?v=AGPTMhZiSGw]\n\n*Upcoming Trainings:*\n\n*Scheduled Maintenance dates:*\nEvery Weekend","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#d23005","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"forgotPassword":{"resetUrl":"/servicedesk/customer/user/forgotpassword"},"login":{"allowCookies":true,"contactAdminLink":"please contact your <a href=\"https://astrafirerms.atlassian.net/secure/ContactAdministrators!default.jspa\">Jira administrators</a>","elevatedSecurityCheckShown":false,"loginUrl":"/servicedesk/customer/user/login","canReset":true,"sdUserSignUpEnabled":true,"redirectUrl":"https://id.atlassian.com/login","aidEnabled":true,"loginAnnouncementSubject":"Notices: ","loginAnnouncementMessage":"<p>RMS Support Center: 442-333-1011 <br> <b>Please do not upload any PII or CUI to Jira</b></p>\n<p><em>RMS to PCF communication has been restored</em></p>\n<p><b>Patch 498 Released on Aug 30th</b><br> <b>Patch 495 Released on Aug 22nd</b></p>\n<p><b>Outages:</b></p>\n<p><b>RMS Support Center hours:</b> <br> 6am to 10pm Eastern time Monday through Friday<br> <em>Weekend support</em><br> Midnight to 8am Saturdays and Sundays</p>\n<p><b>Scheduled Maintenance:</b><br> Every Weekend</p>","loginAnnouncementLocale":"en-US"}}