Jira Service Management

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For instructions and demonstrations of these changes, please see the links below: Government Users: <a href=\"https://www.youtube.com/watch?v=S3TQWlWNkxs\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.youtube.com/watch?v=S3TQWlWNkxs</a> Contractors: <a href=\"https://youtu.be/rAiXdfNGLWg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://youtu.be/rAiXdfNGLWg</a>\nImportant update in patch 356: To change your password, click on the \"Help with Forgotten password\" option, then follow the instructions to change your password. If you changed your password in the last 24 hours, you will not be able to change it again until 24 hours have elapsed. Training video on the new password requirements: <a href=\"https://www.youtube.com/watch?v=AGPTMhZiSGw\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.youtube.com/watch?v=AGPTMhZiSGw</a>\nUpcoming Trainings: OCONUS Train the Trainer  ....09/05/22 8:00-11:00 p.m. CT ....09/06/22      8:00-11:00 p.m. CT\nScheduled Maintenance dates: 10/15/2022 - 10/16/2022 10/22/2022 - 10/23/2022 11/19/2022 - 11/20/2022 12/10/2022 - 12/11/2022","translations":{"en-US":{"helpCenterTitle":"Welcome to the RMS Support Center","sharedPortalName":"RMS Support Center","announcementHeader":"Notices:","announcementMessage":"RMS Support Center Call number: 442-333-1011\n\n *Important Update in patch 366*\nSecurity Classification Markings have been added to RMS. \n*ALL users are responsible for ensuring that all documents added to document packages are correctly marked as NATO, CUI or neither. \n*Reports that contain CUI must use a cover page \n*Government users are responsible for marking individual contracts as NATO, CUI or neither.\nFor instructions and demonstrations of these changes, please see the links below:\nGovernment Users: [https://www.youtube.com/watch?v=S3TQWlWNkxs]\nContractors: [https://youtu.be/rAiXdfNGLWg]\n\n\n*Important update in patch 356:*\nTo change your password, click on the \"Help with Forgotten password\" option, then follow the instructions to change your password.\n_If you changed your password in the last 24 hours, you will not be able to change it again until 24 hours have elapsed._\nTraining video on the new password requirements: [https://www.youtube.com/watch?v=AGPTMhZiSGw]\n\n*Upcoming Trainings:*\nOCONUS Train the Trainer \n....09/05/22 8:00-11:00 p.m. CT\n....09/06/22 8:00-11:00 p.m. CT\n\n*Scheduled Maintenance dates:*\n10/15/2022 - 10/16/2022 \n10/22/2022 - 10/23/2022\n11/19/2022 - 11/20/2022\n12/10/2022 - 12/11/2022","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#d23005","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"forgotPassword":{"resetUrl":"/servicedesk/customer/user/forgotpassword"},"login":{"allowCookies":true,"contactAdminLink":"please contact your <a href=\"https://astrafirerms.atlassian.net/secure/ContactAdministrators!default.jspa\">Jira administrators</a>","elevatedSecurityCheckShown":false,"loginUrl":"/servicedesk/customer/user/login","canReset":true,"sdUserSignUpEnabled":true,"redirectUrl":"https://id.atlassian.com/login","aidEnabled":true,"loginAnnouncementSubject":"Notices:","loginAnnouncementMessage":"RMS Support Center: 442-333-1011 open 24/7 except Federal holidays.\n*Instructions for Security Markings* GOV Users: <a href=\"https://www.youtube.com/watch?v=S3TQWlWNkxs\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.youtube.com/watch?v=S3TQWlWNkxs</a> KTR users: <a href=\"https://youtu.be/rAiXdfNGLWg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://youtu.be/rAiXdfNGLWg</a>\n*Training video on the new password requirements:* <a href=\"https://www.youtube.com/watch?v=AGPTMhZiSGw%5D\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.youtube.com/watch?v=AGPTMhZiSGw%5D</a>\n*Planned Maintenance:* 10/15/2022 - 10/16/2022 10/22/2022 - 10/23/2022 11/19/2022 - 11/20/2022\n*Upcoming trainings:* <a href=\"https://rms.usace.army.mil\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://rms.usace.army.mil</a>","loginAnnouncementLocale":"en-US"}}

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