{"xsrfToken":"6ad46fe4f5fe9870d8c09c62684b9825f7f6cf83_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b1fe3ef2-7f3f-4ae2-9a87-71973fa75815/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZDFjYzM5Mi00ZjE4LTQ1NTMtYmEwMi04MTFkYjY0ZjIzOGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIxZmUzZWYyLTdmM2YtNGFlMi05YTg3LTcxOTczZmE3NTgxNSI6WyJyZWFkIl19LCJleHAiOjE3MTM0NDkwNDAsIm5iZiI6MTcxMzQ0ODQ0MH0.Im665aMrhQ8XAkHc1pwHt9cZ0mkIM36q1-PGW6eQ4p4&client=1d1cc392-4f18-4553-ba02-811db64f238c&mode=fit","logoId":"b1fe3ef2-7f3f-4ae2-9a87-71973fa75815","isLogoAvailable":true,"helpCenterTitle":"Welcome to the RMS Support Center","sharedPortalName":"RMS Support Center","userInitialAnnouncementHeader":"Notices: Click the down arrow on right to view all notices -->","userInitialAnnouncementMessageWiki":"<p><b>Remember: Please do not upload any PII or CUI when entering tickets</b></p>\n<p>RMS Support Center Call number: 442-333-1011</p>\n<p><b>RMS Districts will be migrating to new servers</b><br> Migrations will start April 15th and go until all districts have been migrated. District migration will happen off hours and will prevent users from accessing their district until the migration has been completed. <b>RMS District Migrations are expected to start 4/15/2024 and end 5/29/2024.</b> <em>Note these dates are subject to change.</em></p>\n<p><b>Outages:</b></p>\n<p><b>RMS Support Center hours:</b> <br> 6am to 10pm Eastern time Monday through Friday<br> <em>Weekend support</em><br> Midnight to 8am Eastern time, Saturday and Sunday</p>\n<p><b>Patch 471 Released on April 4th</b><br> Release installs Launcher 39 to utilize new RMS servers and changes RMS installation location, requiring re-registering accounts for email logins</p>\n<p><b>Patch 470 Released on Mar 4th</b><br> Hotfix release to resolve disconnect and letter generation issues, as well as restore the BCD button and add the CEIT maintenance dates.</p>\n<p><b>Reminder for Password Users:</b><br> <em>If you changed your password in the last 24 hours, you will not be able to change it again until 24 hours have elapsed.</em><br> Training video on password requirements: <a href=\"https://www.youtube.com/watch?v=AGPTMhZiSGw\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.youtube.com/watch?v=AGPTMhZiSGw</a></p>\n<p><b>Upcoming Trainings:</b></p>\n<p><b>Scheduled Maintenance dates:</b><br> 04/20/2024 - 04/21/2024<br> 04/27/2024 - 04/28/2024<br> 05/04/2024 - 05/05/2024<br> 05/11/2024 - 05/12/2024</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the RMS Support Center","sharedPortalName":"RMS Support Center","announcementHeader":"Notices: Click the down arrow on right to view all notices -->","announcementMessage":"*Remember: Please do not upload any PII or CUI when entering tickets*\n\nRMS Support Center Call number: 442-333-1011\n\n*RMS Districts will be migrating to new servers*\nMigrations will start April 15th and go until all districts have been migrated. District migration will happen off hours and will prevent users from accessing their district until the migration has been completed. *RMS District Migrations are expected to start 4/15/2024 and end 5/29/2024.* _Note these dates are subject to change._\n\n*Outages:*\n\n*RMS Support Center hours:* \n6am to 10pm Eastern time Monday through Friday\n_Weekend support_\nMidnight to 8am Eastern time, Saturday and Sunday\n\n*Patch 471 Released on April 4th*\nRelease installs Launcher 39 to utilize new RMS servers and changes RMS installation location, requiring re-registering accounts for email logins\n\n*Patch 470 Released on Mar 4th*\nHotfix release to resolve disconnect and letter generation issues, as well as restore the BCD button and add the CEIT maintenance dates.\n\n*Reminder for Password Users:*\n_If you changed your password in the last 24 hours, you will not be able to change it again until 24 hours have elapsed._\nTraining video on password requirements: [https://www.youtube.com/watch?v=AGPTMhZiSGw]\n\n*Upcoming Trainings:*\n\n*Scheduled Maintenance dates:*\n04/20/2024 - 04/21/2024\n04/27/2024 - 04/28/2024\n05/04/2024 - 05/05/2024\n05/11/2024 - 05/12/2024","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#d23005","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"forgotPassword":{"resetUrl":"/servicedesk/customer/user/forgotpassword"},"login":{"allowCookies":true,"contactAdminLink":"please contact your <a href=\"https://astrafirerms.atlassian.net/secure/ContactAdministrators!default.jspa\">Jira administrators</a>","elevatedSecurityCheckShown":false,"loginUrl":"/servicedesk/customer/user/login","canReset":true,"sdUserSignUpEnabled":true,"redirectUrl":"https://id.atlassian.com/login","aidEnabled":true,"loginAnnouncementSubject":"Notices: ","loginAnnouncementMessage":"<p>RMS Support Center: 442-333-1011 <br> <b>Please do not upload any PII or CUI to Jira</b></p>\n<p>*RMS District Migrations:<br> Estimate 4/15/2024 - 5/29/2024.*</p>\n<p><b>Patch 471 Released on April 4th</b><br> <b>Patch 470 Released on Mar 4th</b></p>\n<p><b>Outages:</b></p>\n<p><b>RMS Support Center hours:</b> <br> 6am to 10pm Eastern time Monday through Friday<br> <em>Weekend support</em><br> Midnight to 8am Saturdays and Sundays</p>\n<p><b>Scheduled Maintenance dates:</b><br> 04/20/2024 - 04/21/2024<br> 04/27/2024 - 04/28/2024<br> 05/04/2024 - 05/05/2024<br> 05/11/2024 - 05/12/2024</p>","loginAnnouncementLocale":"en-US"}}