{"xsrfToken":"040a9f68d2cb9fad1d846f68a3288ee20b667fbe_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b1fe3ef2-7f3f-4ae2-9a87-71973fa75815/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZDFjYzM5Mi00ZjE4LTQ1NTMtYmEwMi04MTFkYjY0ZjIzOGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIxZmUzZWYyLTdmM2YtNGFlMi05YTg3LTcxOTczZmE3NTgxNSI6WyJyZWFkIl19LCJleHAiOjE3MTE2Nzk2NzMsIm5iZiI6MTcxMTY3OTA3M30.4zP_X1fWnm-5bre6f3JX-8ajvAxrZmvz0j8ob0rgk-A&client=1d1cc392-4f18-4553-ba02-811db64f238c&mode=fit","logoId":"b1fe3ef2-7f3f-4ae2-9a87-71973fa75815","isLogoAvailable":true,"helpCenterTitle":"Welcome to the RMS Support Center","sharedPortalName":"RMS Support Center","userInitialAnnouncementHeader":"Notices: Click the down arrow on right to view all notices -->","userInitialAnnouncementMessageWiki":"<p><b>Remember: Please do not upload any PII or CUI when entering tickets</b></p>\n<p>RMS Support Center Call number: 442-333-1011</p>\n<p><b>Outages:</b></p>\n<p><b>RMS Support Center hours:</b> <br> 6am to 10pm Eastern time Monday through Friday<br> <em>Weekend support</em><br> Midnight to 8am Eastern time, Saturday and Sunday</p>\n<p><b>Patch 470 Released on Mar 4th</b><br> Hotfix release to resolve disconnect and letter generation issues, as well as restore the BCD button and add the CEIT maintenance dates.</p>\n<p><b>Patch 466 Released on Feb 29th</b><br> Release notes can be found here: <a href=\"https://rms.usace.army.mil/rms_release_notes.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://rms.usace.army.mil/rms_release_notes.html</a></p>\n<p><b>Reminder for Password Users:</b><br> <em>If you changed your password in the last 24 hours, you will not be able to change it again until 24 hours have elapsed.</em><br> Training video on password requirements: <a href=\"https://www.youtube.com/watch?v=AGPTMhZiSGw\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.youtube.com/watch?v=AGPTMhZiSGw</a></p>\n<p><b>Upcoming Trainings:</b></p>\n<p><b>Scheduled Maintenance dates:</b><br> 03/30/2024 - 03/31/2024<br> 04/06/2024 - 04/07/2024<br> 04/13/2024 - 04/14/2024<br> 04/20/2024 - 04/21/2024</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the RMS Support Center","sharedPortalName":"RMS Support Center","announcementHeader":"Notices: Click the down arrow on right to view all notices -->","announcementMessage":"*Remember: Please do not upload any PII or CUI when entering tickets*\n\nRMS Support Center Call number: 442-333-1011\n\n*Outages:*\n\n*RMS Support Center hours:* \n6am to 10pm Eastern time Monday through Friday\n_Weekend support_\nMidnight to 8am Eastern time, Saturday and Sunday\n\n*Patch 470 Released on Mar 4th*\nHotfix release to resolve disconnect and letter generation issues, as well as restore the BCD button and add the CEIT maintenance dates.\n\n*Patch 466 Released on Feb 29th*\nRelease notes can be found here: [https://rms.usace.army.mil/rms_release_notes.html]\n\n*Reminder for Password Users:*\n_If you changed your password in the last 24 hours, you will not be able to change it again until 24 hours have elapsed._\nTraining video on password requirements: [https://www.youtube.com/watch?v=AGPTMhZiSGw]\n\n*Upcoming Trainings:*\n\n*Scheduled Maintenance dates:*\n03/30/2024 - 03/31/2024\n04/06/2024 - 04/07/2024\n04/13/2024 - 04/14/2024\n04/20/2024 - 04/21/2024","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#d23005","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"forgotPassword":{"resetUrl":"/servicedesk/customer/user/forgotpassword"},"login":{"allowCookies":true,"contactAdminLink":"please contact your <a href=\"https://astrafirerms.atlassian.net/secure/ContactAdministrators!default.jspa\">Jira administrators</a>","elevatedSecurityCheckShown":false,"loginUrl":"/servicedesk/customer/user/login","canReset":true,"sdUserSignUpEnabled":true,"redirectUrl":"https://id.atlassian.com/login","aidEnabled":true,"loginAnnouncementSubject":"Notices: ","loginAnnouncementMessage":"<p>RMS Support Center: 442-333-1011 <br> <b>Remember: Please do not upload any PII or CUI when entering tickets</b></p>\n<p><b>Patch 470 Released on Mar 4th</b><br> <b>Patch 466 Released on Feb 29th</b></p>\n<p><b>Outages:</b></p>\n<p><b>RMS Support Center hours:</b> <br> 6am to 10pm Eastern time Monday through Friday<br> <em>Weekend support</em><br> Midnight to 8am Saturdays and Sundays</p>\n<p><b>Scheduled Maintenance dates:</b><br> 03/30/2024 - 03/31/2024<br> 04/06/2024 - 04/07/2024<br> 04/13/2024 - 04/14/2024<br> 04/20/2024 - 04/21/2024</p>","loginAnnouncementLocale":"en-US"}}